If they will warranty the stone. this is going to be an heirloom (possibly) and in 20/40/60 years, will it still be what you want? Even with issues, customer service can save the reputation of the company. Jewelry store chains. The video for it is the only one that truly captures how gorgeous it is! Check out what a customer had to say about James Allen on Trustpilot: This is a perfect example of a mistake made right by a company. Shop all men's gold & silver chains, pendants & cuff bracelets. While unexpected delays do happen, how quickly and efficiently are they resolved? Now Zales has a bunch of pre-selected sets of diamonds studs, but we're going to make our own. Please, do NOT post links for selling of engagement rings - that is not the intent of this subreddit. A place for all of us to post our engagement rings. The picture you posted doesn’t do it justice. Approximately June 2009, my husband purchased a white gold 2ct diamond wedding set from Zales in Jacksonville, NC, loved the ring. You can always opt for a simple yellow gold band with a princess-cut, too. Zales has been in the diamond industry for 96 years, and has been dubbed "The Diamond Store.". Unlike their cousins Kay and Jared, they do not cover any colored gemstone and diamond jewelry purchased from the clearance section does not receive coverage. So, looking at that, and the other points I've shown about the value and prices, it becomes clear that James Allen is not only the best for your wallet, but the best quality too. Zales; In Summary. We'll make it safe and convenient. We have implemented safety measures in all locations to ensure our team members are healthy and our jewelry, equipment and surfaces are cleaned and sanitized. What are the best settings for diamond earrings? The total of these earrings are $23,687.92, before taxes and warranty. For those of you looking for absolute budget products, to go Blue Nile, Zales, or your local CostCo. Skip to Content Skip to Navigation. Not all same grade diamonds have the same appearance. This exclusivity comes at a price and the price of wearing this most famous of rings is out of the reach of many. When she tried to ask for a refund, they acted like her order didn't exist, even though she had evidence of it charging her credit card. Upgrades: If you want a bigger rock in the future, James Allen has a … You also get to view the ring setting easier too with the 360 viewer. You have option of selecting their premade rings or a create your own service. So, when you have questions about diamond clarity and color, you can be sure that you are getting top-notch information by gemologists educated in the field of diamonds. Where Can You Get The Best Value For The Price. Unlike other retailers, James Allen wants to provide you all accurate information and help you pick out an engagement ring online that is truly what you want and also fits your budget. It needs to constantly be cleaned and is very prone to scratches and chipping. I could have gone up more, but since these are earrings, I'd rather go up in carat weight. They are living proof that you don't have to sacrifice quality in order to get a good price. The manager of the Westminster Mall Kay store also had an employee at Zales — which is owned by the same parent company as Kay — test the stone. Press question mark to learn the rest of the keyboard shortcuts. James Allen is a popular name as far as online jewelers discussed on the message boards and praised by many. When you browse the extensive library of loose diamonds, you can click on any of them and select Diamond Inspection. You don’t have service for sizing, any sort of warranty, and there is a very limited selection of setting/diamond options. Oooh thank you!!! But precious metals aren't made to last forever. The parent company of Kay Jewelers and Jared Galleria of Jewelry agreed to pay a $11 million penalty for signing customers up for a store credit card … Zales also offers you another warranty to cover loss of a diamond in diamond rings, diamond bracelets, diamond earrings, and diamond pendants under the Lifetime Diamond Commitment. Learn More > Zales Outlet. Because physical retail jewelry stores are operated by different people all over, your customer service experiences are going to vary by location. Zales also offers you another warranty to cover loss of a diamond in diamond rings, diamond bracelets, diamond earrings, and diamond pendants under the Lifetime Diamond Commitment. ... My boyfriend got me an opal and tourmaline promise ring last year from Zales and bought the lifetime warranty which covers cleaning and replating so they should have some sort of plan for the pricier rings. I have a passion for helping people learn about jewelry. And for carat weight, let's go for 2 carats total (one in each ear). This is why you need to be able to see what diamond you are ordering. ... Then take it back to Zales and make 'em stand by their warranty! And let's set in 18K yellow gold 4 prong earring settings. Which is better: James Allen or Kay Jewelers? This results in what is likely a low quality diamond in your ring. I need to see it in person. When you start your shopping experience on JamesAllen.com, you are given extensive information about the loose diamond you are buying. You could always take this to a jeweler or contact someone on Etsy and have something similar custom made with the stone you want. It is magnificent!!! I prefer James Allen's loose diamonds because they have a 360 viewer, which allows you to see the diamond from almost every angle. It does have quite a few diamonds which makes it extra shiny and glittery which I love. This diamond shop is not a crazy expensive site, don’t let our James Allen review scare you off. We know their like for like stones are going to cost more than our favorites such as Whiteflash but just for fun let’s see just how wi… In fact, there is no cut grade option at all. Good thinking, I will definitely confirm they will warranty the stone. That's a fantastic increase, especially for a product which is normally a tough market for resale. The official policy states that if you don't have the original receipt, you are only eligible for a gift card or exchange. Check out this post here of a customer not getting the ring on time. the lowest cost markups 2.) James Allen lets diamond customers know that you can save money and purchase the best and most perfect diamond online at jamesallen.com. Zales has two types of experiences: on their website and in-store. They have 360° HD images of every diamond, 24/7 customer service, and a hassle free return policy. They do not cover replacement of diamonds, but they do allow you to return jewelry even if it is engraved. You will love their gorgeous styles and the quality of Zales. You customize your diamond grade criteria to fit what you're looking for and then add it to the setting. they try to train all of us associates on a "customer's 1# priority. Home » Reviews » James Allen » James Allen vs Zales (Which is Better)? Clarius said the Kay manager asked if she had taken the ring to … James Allen wants to make sure that you are in control of your own ring. Wondering who's better... James Allen or Zales? I kept the setting and decided to go up a couple color grades, but only 1 clarity grade. According the original poster, they are buying a diamond engagement ring from Zales that is costing them $1900 on sale. A bit too much of a costume jewelry vibe for the money (for us anyway). All of the companies under Signet Jewelers lack consistency. James Allen offers a free lifetime warranty. best warranty's and prices ive ever seen. Get it for Christmas! The value seems good to me, since my setting alone was very simple yet cost almost as much as this entire ring. Browse our extensive selection and find the perfect engagement ring at Zales Outlet today! It took a little searching and filter-changing, but I found a few. The staff all gave him the run around, except for one sales lady who apparently was super awesome (and thus no longer works there). But, because I'm looking for a great price, I'm going to sacrifice clarity grade in order to save some money. They're weak compared to sapphires (which also come in pink), and I've heard they get cloudy kind of easily. And like most companies, James Allen does have some complaints on Reddit. Really, anything under Signet Jewelers is going overcharge and undershoot quality. Want to learn more about jewelry? To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869 TCIN : 76485570 Clarius said this test showed the stone was a diamond as well. I’m not a pricing expert by any means though, especially with morganite. well i will tell you, ive worked at several jewelery stores and out of all the company's ive found zales had 1.) Oh my goodness right??? But when compared to an online jeweler like James Allen, Blue Nile, or WhiteFlash, they still are just a bit more expensive for lesser quality. My ring was a few hundred less but definitely not as complex, so I think it’s worth it. to play devil’s advocate, if “sort of gaudy” is in your description and you don’t find gaudy to be a 100% positive descriptor, I’d reconsider. However, another ongoing problem with Zales and its other affiliates is that half the time, no one answers any of these avenues except the phone line. James Allen rings usually take around 3 weeks to design, unless the setting is a little more complicated. https://www.reddit.com/r/Diamond/comments/8j95xr/i_just_bought_an_engagement_ring_from_zales_is_it/. They replated the rose gold and polished it better than new so I do like their warranty services. The two go hand-in-hand, complementing each other. You also get one free resizing within the first year. Share your voice on ResellerRatings.com They do not offer any premade rings, but allow you to select diamonds, lab-created diamonds, gemstones, and colored diamonds. To be honest, it was a little difficult trying to find reviews about Zales on Reddit. It's more of a cousin store, really. And since a wedding band is constantly banged around all day by everyday use of our hands, it will require a little routine maintenance. 4.) Even though they are different carat weights, the sizes look the same visibly. Say I already purchased those earrings from Zales. Plus, they're earrings, so no one is really seeing them up close. Read real customer ratings and reviews or write your own. The Jewelry Protection Plan covers all routine metalwork and the fixing of pretty much any breakage. I found a pair of diamonds weighing 1.33 and 1.40. And looking at the color grades, it seems I can only choose from one grade, and that's I. Explore our class rings at Zales. A lax customer service does not leave customers feeling as if their money is in good hands. Don't overpay for chains & bracelets. However, my stone is tanzanite and diamond. You can rest assured that when you buy from James Allen, you can reference that if in the unfortunate case you have to re-sell the item later on and every will know that it is of the best quality. New comments cannot be posted and votes cannot be cast, More posts from the EngagementRings community. We offer a Friend for Life Lifetime Warranty/Exchange Program for our O.penVAPE products. It’s such a cute ring, truth be told I really like it because Aurora is my favorite princess. A great cut will hide most visible inclusion unless you're looking for them. Click here to see the current promotions James Allen is offering. Or, choose a rose gold setting and opt for a halo around the center diamond. After you select your diamond, you can select your setting and piece it together. Cookies help us deliver our Services. You will reap more benefits and savings by purchasing a diamond at jamesallen.com than you would receive if you opted to buy the same diamond from Zales. 1-800-311-5393. Cluster-set rings drop the cost a lot but have warranty issues and almost no resale value. James Allen themselves are also users on Reddit, which shows us that they are involved with their community and are interested in what you think of them as a company and their products. Zales can help you up the “Wow!” factor with different metals, settings and stones. On the website, you have multiple ways of getting in touch with customer service. Each manager runs their store differently than others. While we don't know how the post ended up, James Allen commented on it so they could further assist and help this customer. According to this post on Reddit, one original poster received an appraisal on a ring she purchased for $6500 and got it appraised at another jeweler for $11,500. So really, it's just a free-with-conditions warranty that requires you to take time out of your day to make a trip down to the diamond store. Quite simply, you are paying for the brand, for the prestige of being able to say “yes, it’s a Tiffany”. Called Zales again about the missing stone, no problem it’s covered under warranty. Did I mention that James Allen diamonds come with GIA or AGS certifications? Also I’m sure your setting is gorgeous! James Allen has a great reputation on many review sites and if it's a complaint, they are quick to address it and rectify this issue. Item Condition. Like Zales, James Allen also has a library of loose diamonds. They will let you know if it's going to take longer. I had to hunt. Consumer & Financial Affairs. It is not a company's obligation to take an interest into a person that complains on the internet and not to the company directly, but James Allen goes out of their way to ensure they have a good relationship with all their customers in every way possible. Press J to jump to the feed. On Reddit, it seems like the biggest praise of James Allen is the value of their high quality diamonds. In the late 1930s, Zales expanded into twelve separate locations. I do kind of love it! They are are changing the jewelry industry for the better, and we are proud to recommend them to you. Zales Jewelers has been America's diamond store since 1924. Read Also: What's the difference between GIA and IGI? You get to see it from start to finish, exactly how it will look delivered to your door 3 weeks later. But similar to Zales' cousins, they require you to come in store and get your diamond jewelry inspected every six months to upkeep the Lifetime Diamond Commitment. In fact, all gold metals--be it yellow gold, white gold, or rose gold are soft metals naturally. What a bummer! Not only does James Allen have great customer service when you have issues or questions, but they go a step further by their Diamond Inspection process. Marry an oval-cut diamond with side stones and an engraved band. Funny enough, the one with the obvious inclusion on the front is actually more expensive. Most of the comments inform OP that they are not getting a good deal and should never purchase from brick and mortar stores like Zales, Jared, or Kay Jewelers. Check out these other helpful resources! Skip to Content Skip to Navigation. However, they have no way for you to see the diamond. There aren’t any reviews posted for the ring yet so I don’t have the reference of seeing it on someone yet. If it's platinum, it'll be $50. Fall in love with the ring. Premium men's jewelry chains & quality accessories. Learning Jewelry is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. I also think the popularity of morganite has upped it’s prices, mine has a halo and while it’s not as complex as that one, was still only around $500. But sorry, you must have the ring checked and cleaned by Zales every six months otherwise the WARRANTY is VOID. Not only is that a bad shopping experience, but a very bad display of customer service. An I color grade is almost the lowest grade of near colorless grade sets. They don't work off of a commission and they are not salespeople. Shopping experience doesn't just cover the purchasing process, but also the return policy process. It’s “JUST POLICY”. 1-800-311-5393. The best way to fix a mistake is to accept and address it head-on and that's exactly what James Allen did. Warranty: 1 Year Limited Warranty. Order Ready to Ship Styles by 12 PM ET on 12/18. Peter Thiel and Hulk Hogan tag-teamed Gawker,... 01:04 Diamonds are supposed to be forever, unless, as some consumers are alleging, you shop at Kay Jewelers. Especially when there are many hassle-free ways. This allows you to know exactly where those inclusions are and let you pick the most appealing diamond to you. Customer service at James Allen is actually pretty straightforward. Hey I'm Shane and I run this site. Morganite from what i heard does not hold up well even for a couple of months of daily wear. But how does it measure up against Zales' reputation? We explained that it would have been hard to have the ring cleaned because the ship does not have a Zales on board! I love the jewelry at Zales, they always have the styles I like. They're wanting to know if it's a good deal. I got my wedding rings from Zales. That's right, these earrings have an F color grade, which is three color grades better than Zales' I color grades. Even though Zales is owned by Signet Jewelers, it is not a sister store to Kay Jewelers or Jared. If I had that same shopping experience, I definitely wouldn't order there again. General Interest. James Allen is slowly changing the name of the game when it comes to diamond shopping. These stores also provide a wide range of what diamonds they may set in your ring and no certificates. Read Also: What are the best settings for diamond earrings? Forums. Thanks for the insight! What's the difference between GIA and IGI? This will be on your finger forever. The original store sold small appliances, cookware, cameras and, of course, jewelry. Let's find out. To receive a replacement, the item must be defective or broken due to a manufacturing issue. Don't buy from Zales (true tale of rage) Part 1: The Wedding Band. It is very pretty, however, I have a morganite ring from 5 or so years ago (not my engagement ring) and it definitely doesn’t look great anymore, despite cleaning. One thing I learned about ring shopping. That’s what matters. So, what do customers say about the shopping experience at James Allen? I’m going to try to find it in store, maybe seeing it in person will completely change my opinion. If the diamond prices weren't enough, James Allen also gives you a free lifetime warranty that is good for all the routine care you'll need to keep your jewelry in its best shape. Read Also: Which is better: James Allen or Kay Jewelers? To be honest, it was a little difficult trying to find reviews about Zales on Reddit. : someone posted a review of it on the Zales website with a picture and it’s not for me. Here is someone's experience with Zales ordering off of their website on resellerratings.com. Zales was founded in 1924 by brothers William and Morris Zales in Wichita Falls, Texas. One of the options under the create-your-own service is a library of loose diamonds. To use the warranty, you pay a $30 shipping fee ($50 for countries other than the U.S. or Canada). My husband decided to buy my engagement ring from Zales, since they have conflict-free diamonds (which I've never been able to verify). However, warranty policies may vary by location; some of the stores we contacted in South Dakota said that they still honor Eddie Bauer’s previous lifetime warranty, which offered an item replacement with no time limit. You will be briskly connected to a live James Allen gemologist who will share their screen with you and scrutinize every detail of the diamond, from the inclusions to the thickness of the girdle. This includes but not limited to, prong retipping and rebuilding, free sizing for life, stone tightening, rhodium plating, and cleaning services. Try Etsy. Some may look up your receipt for you on the computer for a return, and others will deny you a refund without the receipt. While you can do some research and due diligence on your own, there is no personal service at Costco. Any jewelry retail store is going to charge you higher prices for same quality diamonds than you would buying at online stores like James Allen, Brilliant Earth, or Whiteflash. We'll make it safe and convenient. But in the case of Zales, both are working against them. There is a 1-800 number to customer care, an email, and online chat. Now let's change that perspective. Good news, in this LearningJewerly.com guide, you'll find answers like: Bottom Line Up Front: James Allen comes out on top in pretty much every category. Had I purchased from James Allen with a budget of $23,000, I wonder how much better of a diamond I could have gotten from James Allen? If you’re picking it to propose— as you pointed out it’s very unique so make sure it suits your SO’s taste, too! How's that for going above and beyond? (If you do return an engraved piece, they charge $25 for a repolishing fee.). Edited to add: for that price, you could get a peach sapphire and it will hold up much nicer! It's 100% free, with no strings attached. Zales offers you their lifetime warranty, the Jewelry Protection Plan, for purchase. With so much to choose from, what're the top brands and what makes jewelry actually worth buying? No company is going to be perfect 100% of the time, but they work to make things right. If they will warranty the stone. Not sure how the price of each stone compares. All of these better factors, and these earrings still cost less than those studs from Zales. Moissanite jewelry is a socially responsible alternative to diamonds since it is typically created in a lab and not mined, and it is also notably cheaper while still retaining several of the most appealing qualities of diamonds. the best business strategies. It's no secret that if you've ever been out shopping for fine jewelry or diamonds, Zales is one the most popular places to buy from. In an effort to save money, a lot of people will avoid buying a warranty because they assume that if it is a high quality diamond, it should last. And yes I’m picking it for myself, boyfriend has asked me to email him top contenders. The fact that I couldn't find much about Zales on the site at all, should let you know that it's not as much of a contender any more. Here’s how it works: O.penVAPE If your O.penVAPE stops working for any reason—storm, earthquake, zombies, whatever—return it to us or your dispensary for a brand n It covers cleaning, polishing, prong tightening, rhodium plating, and other maintenance and repairs (though you'll have to pay for shipping fees). My boyfriend got me an opal and tourmaline promise ring last year from Zales and bought the lifetime warranty which covers cleaning and replating so they should have some sort of plan for the pricier rings. Here are the diamonds studs I came up with under the budget of $23,000. This is where you can discuss a possible purchase or an explanation of what you or your significant other wants. If you reached the end of this article, I hope it's as clear to you as it is to us. Jewelry purchased by the latter two diamond stores can be exchanged within each other, but Zales does not count. The biggest high “end retailer” in our city also closed its doors, which is quite convenient because those who spent there $15,000 on their engagement ring now need to travel 4 hours to the nearest location for work/warranty claims. Costco guarantees that the diamonds it sells are at least VS2 in clarity and grade I in color. Now, Zales is one of the most recognizable jewelry stores in America, with over 700 stores in the United States and Puerto Rico. If the resizing is needed outside the first year, they charge $25 for rose, white, and yellow gold. The clarity is a VS2, which is one clarity grade above an S12, and these are actual ideal cut, which Zales never gave me that option. Their customer service is both prompt and helpful. They also have better prices than Zales and offer a far better warranty. By using our Services or clicking I agree, you agree to our use of cookies. I did the same thing. Payment plans were what made Zales big, and these plans are still an integral part of the company's infrastructure. If you’re picking the ring for yourself— power to you! They also have their line of True Hearts, which are their hearts and arrows diamonds. Get it for Christmas! Here, we have a perfect example of how Zales can overcharge you for a much lesser quality diamond than you could receive if you purchase with James Allen: Source: https://www.reddit.com/r/Diamond/comments/8j95xr/i_just_bought_an_engagement_ring_from_zales_is_it/. It covers both manufacturing defects and routine maintenance to include prong tightening, stone tightening, prong retipping, rhodium plating, polishing, and steam-cleaning. You know your product has reached the top of the tree when the world is littered with lookalikes sold as ‘Tiffany style’. Zales has been known as "the diamond store" since 1924, and for a good reason — the retailer carries an impressive selection of engagement rings and wedding bands to suit any taste. These diamonds are both SI1, but one is more appealing than the other. I have earrings and necklaces from Zales that are so beautiful. Learn More > Zales | The Diamond Store. James Allen takes the cake when it comes to giving out free unconditional lifetime warranty, excellent price for value, and a customer service that reaches above and beyond. I like complex rings like this! If it’s in your price range and you adore it, get it. So let's go with an SI2 clarity grade. Examples: Kay, Jared, Zales GIA certifications are top standard in the jewelry world and will give your jewelry the most value, but they're more expensive than an IGI certification. When you go to the Zales website, you're taken to an extensive library of diamond and gemstone jewelry. The majority of Zales stores are closed for business on the following holidays: – Easter Sunday– Thanksgiving Day– Christmas Day. The Diamond Store. WARRANTY O.penVAPE is committed to providing exceptional products. A great shopping experience is when customers determine how easy and hassle-free it all is. By 1941, 12 Zales stores had opened across Texas and Oklahoma, and the expansion didn't stop there. Copyright Learning Jewelry © 2020 You can choose from favorite shapes such as princess cut and cushion cut. But if pushy salespeople isn't your thing, you might prefer their website. Every company is going to mess up at one point or another. The search continues. 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There is a 1-800 number to customer care, an email, and online..